For your convenience, we have a live chat service, which can be accessed via the pop-up on the side or bottom of our shop.
Live Chat Hours:
- Monday - Thursday: 8am - 4pm PST
- Friday: 8am - 12pm PST.
- Saturday & Sunday: N/A
If you need to contact us outside of our live chat hours, or prefer email, you can use our contact page or email us directly at firstname.lastname@example.org
A customer experience team member will respond within 1-2 business days.
IS THE BOYFRIEND SCENT THE SAME AS THE ORIGINAL?
Yes! We worked so hard to stay true to the original Boyfriend scent that you all know and love. Due to beauty industry regulations, we did have to change some ingredients in the formula but feel we were able to create an identical scent.
DO THE BOYFRIEND SPRAY AND PULSE POINT SMELL THE SAME?
Both the spray and pulse point oil are made with the same fragrance formula and concentration. The alcohol in the spray makes certain notes pop more than others, while the almond oil in the pulse point softens certain notes. Ultimately, how the scent smells varies from person to person and comes down to your body chemistry.
ARE BOYFRIEND PRODUCTS VEGAN?
Yes! All Boyfriend products are vegan, cruelty free and BPA free.
WHERE IS BOYFRIEND MANUFACTURED?
Boyfriend fragrances are formulated, manufactured, and packaged in the United States.
HOW DOES THE BOYFRIEND SAMPLER REBATE WORK?
When you order a $4 Boyfriend sample, we will send you a rebate code via email 3 days after you receive your sample. If you love it (which we know you will!) you can apply that code to receive $4 off of a full size Boyfriend product. That code must be redeemed within 2 weeks to receive savings.
WHICH PRODUCTS ARE AVAILABLE TO SHIP INTERNATIONALLY?
Due to shipping regulations we are unable to ship any products that contain alcohol internationally (with exception to Canada and Mexico). This includes the Boyfriend Eau de Parfum and the Billionaire Boyfriend collection. Below is a complete list of products that are able to be shipped overseas:
HOW LONG WILL MY ORDER TAKE TO SHIP?
Orders will ship out within 1-2 business days of placing your order. A shipping notification email with tracking information will be sent out as soon as your order has shipped. Please allow 24 hours once you receive this link for tracking details to update.
WHAT IS YOUR RETURN/EXCHANGE POLICY?
All sales are final and we do not offer refunds. Please make sure that you have carefully reviewed your order at boyfriendperfume.com prior to finalizing your purchase at checkout. In the event of receiving a damaged item, a replacement will be issued in lieu of a refund.
Any orders placed after 6/8/18 for Billionaire Boyfriend are FINAL SALE AND NOT ELIGIBLE FOR REFUNDS, RETURNS, OR EXCHANGES.
WHAT HAPPENS IF MY ITEM IS DAMAGED?
If you receive a damaged item, we will send a replacement if contacted within 14 days from the day you received your item. Include your order # and photos of the damaged item in your request. Please use our live chat during business hours, visit our contact page, or email us directly at email@example.com.
CAN I CANCEL MY ORDER?
If your order has not been fulfilled and shipped, you can contact us within 24 hours to cancel your order. You cannot cancel your order after 24 hours of placing it, regardless of shipping status. The orders are processed instantly and are fulfilled within 1 business day in most cases. If you need to cancel, you can use our live chat during business hours, visit our contact page, or email us directly at firstname.lastname@example.org.
I ORDERED THE WRONG ITEM BY MISTAKE. CAN I EDIT MY ORDER?
If your order has not yet shipped, you can email us at email@example.com with your order # and the correction and we will do our best to update it for you. We will not be able to make any changes to an order if the shipping label has already been printed.
CAN I USE MORE THAN ONE PROMO CODE AT A TIME?
At this time, we only allow one promo code to be used per transaction, and we are not able to make exceptions.
I NEED TO CHANGE MY SHIPPING ADDRESS. HOW DO I DO THAT?
If you entered the wrong shipping address, please email us immediately at firstname.lastname@example.org or by visiting our contact page. Be sure to Include your order # and corrected address.
We will not be able to make changes if a shipping label has been created, or an order has shipped. If this is the case, you will need to contact the carrier to inquire about making any adjustments to delivery.
If a wrong address is entered, Boyfriend is not responsible for packages that are shipped and delivered to the wrong address, and refunds or replacements will not be provided.
Please double check all information before placing an order and again when you receive your confirmation email.
HOW DO I TRACK MY ORDER?
When the order has shipped, we will send you an email with a tracking number as well as your order details. You can also sign up to receive notifications via text or Facebook Messenger when placing your order.
WHAT PAYMENT METHODS DO YOU ACCEPT?
Visa, MasterCard, American Express, Discover, Paypal, Apple Pay, Amazon Pay, and Google Wallet.
IS MY PAYMENT SECURE?
Yes. Stripe uses the most up-to-date SSL and encryption security techniques to ensure all payments flowing through their platform are safe.
ARE CUSTOMS AND DUTIES FEES INCLUDED IN THE INTERNATIONAL SHIPPING FEE?
Unfortunately at this time, it is not included. All international packages may be subjected to customs duties and taxes. Please check your local customs website for more info.
MY PACKAGE WAS LOST/STOLEN. WHAT DO I DO NOW?
Unfortunately, once the package is marked delivered, boyfriendperfume.com cannot be held responsible for the actions that proceeds it. USPS First Class Mail and USPS First Class International Mail do not include insurance for its packages - which is the standard delivery option for most products on the shop. If you wish to insure your package, please select UPS Ground for your shipping preference at check out.
INTERESTED IN SELLING BOYFRIEND PRODUCTS?
We're interested in you too! Fill out our wholesale form and someone from our team will reach out!