What do I get when I insure my order with Route+?
Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours by Route+.
What are Route’s terms and conditions?
Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/.
How do I file a claim for my lost, stolen or damaged order?
If you insured your order with Route+ at checkout, you will receive a confirmation email from Route with a link to file a claim. You can also file a claim here: https://claims.route.com/.
Note: Make sure to have the Order ID we sent you or the Route Order ID ready to use with the claim form.
Does Route+ cover stolen items?
Yes! When you insure your orders with Route+, stolen items are eligible for reorders or refunds.
Can I add Route+ after I placed my order?
Unfortunately, once an order has been placed we cannot go back and add Route+ to your order. If you wish to add Route+, your original order will need to be canceled and you will need to place a new order. Please email us at help@boyfriendperfume.com for assistance.
Is Route a licensed insurance company?
Yes. Route is a licensed insurance company with the biggest name in shipping insurance as its partner, Lloyds of London.
United Kingdom
Want fast, free 2-day shipping? Boyfriend can be purchased directly through Amazon United Kingdom HERE.
Yes! Boyfriend ships to the United Kingdom via USPS or UPS. Shipping costs vary by delivery locations so we recommend submitting your address at checkout for the most accurate shipping cost. Please note duties & fess are not including in the cost of shipping.